Complaint Disconnect issues

[JacksOff]

Which device and model are you using?

Samsung galaxy

Which OS and version are you using?

Android

How are you connecting?

Wifi

Which web browser and version are you using?

Chrome mostly

Are you using special settings or extensions?

No

Did you update your software recently?

Been through several software updares

What is the error message you're seeing?

Just says disconnected

Have you attempted any troubleshooting?

Some

Using phone to access chat rooms (Android). I keep getting disconnected when i go out of the chat to get a picture to post. The app reestablishes conn automatically but it is hard to use the app now. It started happening quite a while ago and I cannot solve the problem. Is there a setting I can change?

 

[Stanthropical]

Whether you stay connected to the website outside of the app is a decision made the the Android OS or the browser. FCN has no control over this device function. The function's intent is likely to preserve resources, such as battery, network, data, etc. Try enabling the app to function in the background, if there's such setting in OS or in the app.