Biggest and best feedback you have here is that it's clear that less people are engaging with new chat even when you force it, like right now. I'm sure your data shows what the rest of us can see simply by comparing people numbers in the rooms. Also, I'd advise you to do some comparisons with...
The community has spoken so many times on this - the main issues (size, arrangement, reductive UI/UX, etc) that come up in all these threads still aren't being addressed, and neither is the bigger point that the old chat works perfectly fine. The numbers between the two should show you that...
The immediate flood of folks back to the old chat once it was possible should be indicative of the feelings of the community. Some have stayed on new, but I notice that a lot of people are signed into both but really using the old one. My two cents as someone who works in the UX world (and who...