500 Login Error

[Deleted member 1072791]

Which device and model are you using?

iPhone 13 Pro

Which OS and version are you using?

iOS 18.3.1

How are you connecting?

LTE Cellular

Which web browser and version are you using?

133.0.6943.84 (Official Build) stable (64-bit)

Are you using special settings or extensions?

None

Did you update your software recently?

No

What is the error message you're seeing?

500 Internal Server Error or just plain 500

Have you attempted any troubleshooting?

Tried updating the app in the iOS App Store, clearing history on chrome, clearing cookies but nothing has worked.

Your other currently active FCN profiles

ilventodoro

Anybody else unable to login with their account? Tried logging in from different devices on different browsers and keep getting this message each time. Forums work fine but can’t access chat.

 

[Stanthropical]

Unable to reproduce the issue. This is common for users who juggle multiple profiles. Try logging out completely, clearing cookies, then restarting the browser.

 

[Deleted member 1072791]

Still no luck, getting the same error message.

 

[Stanthropical]

You're not saying whether you tried using the log out function here.
Tried a different ISP?

 

[Deleted member 1072791]

Tried all the suggested fixes with still no luck.

 

[Stanthropical]

From the logs, It doesn't appear that you tried a different connection.

I need to see you try a non-cellular connection, on a non-cellular device. Show a screenshot of the error while not on a cellular device/network, please.
I won't be able to assist you any further unless I'm able to verify that.

When using WiFi on cellular devices, make sure WiFi assist is off.

 

[Deleted member 1072791]

Does using a mobile hotspot to my laptop count or is that the same thing basically as logging in from my phone? I don't have home wi-fi and I'm not gonna take my MacBook to a coffee shop down the street for this lmao. Either way, tried it from my laptop with the hotspot connection and got the same error message as before. This is after logging out and clearing the history as well.