Help Captcha Authentication

[Ehaan_]

Hi , am able to login in the forum however as soon as I try to enter any chat room with the credentials it shows an error that unable to authenticate Captcha whereas there is no option to verify any captcha

Is anyone facing the same issue. If not can anyone advice or help on how to rectify this glitch??

 

[Stanthropical]

What kind of device? OS? Browser?

Try a different web browser.

 

[Stanthropical]

Can you clear cookies/caxhe, close the browser app, restart the device and try again?

Which device, OS and browsers do you use?

 

[Ehaan_]

Can you clear cookies/caxhe, close the browser app, restart the device and try again?

Which device, OS and browsers do you use?

Thank you for the response Stan... will try to clear cookies/cache.. am using an Android device and Google browser..will post here if the suggestion is successful.

Thank you

 

[Stanthropical]

Do you have some ad-blocking features or privacy modes enabled?

 

[Ehaan_]

No don't have any such features.. fact is that I am able to join as a Guest without any issues but only unable to join with this particular registered userid Ehaan_. Attached is a SS of the error shown

 

[Stanthropical]

Do you use multiple profiles?

 

[Ehaan_]

Do you use multiple profiles?

 

[Ehaan_]

Hi Stan I don't use multiple ids but do have another one registered around 40-50 days ago(when I was having issues with ehaan id). Ehaan_
is the userid that I have been using since a year now almost.

 

[Stanthropical]

I can see that you you logged into your other profile 15 times since Sept 10th and that's likely the issue. There's a reason why we tell people that using multiple profiles will cause those issues.

Try the Solution suggestions in FCN Help/Support forum.

 

[Stanthropical]

See whether captcha issue has been resolved.

 

[Ehaan_]

Yes it's resolved but some other error though am using a residential wifi. But it's ok . Can manage with data connection.. will post the screenshot of the error received when trying to join with residential wifi which never had any issues in the old version

 

[Ehaan_]

Yes it's resolved but some other error though am using a residential wifi. But it's ok . Can manage with data connection.. will post the screenshot of the error received when trying to join with residential wifi which never had any issues in the old version

 

[Ehaan_]

Here is a Ss of error faced while using any of the registered id via a residential wifi