But why does it not show her name in conversation.....it's just blankOkay for a starter thanks for reading the pinned post about this not being an official help area for the forum/Chat. Items.like that should be submitted through the official support system.
But in the spirit of helping I can offer some suggestions. If the person had a guest account then you can't add them as a friend. You can only add people who have a full account in the forum.
If they do you can use the search option to find them and select the Follow option.
Thanks for the help...I finally got her