- Which device and model are you using?
- apple mac
- Which OS and version are you using?
- mac 14.6
- How are you connecting?
- 2.4 ghz
- Which web browser and version are you using?
- safari
- Are you using special settings or extensions?
- no
- Did you update your software recently?
- no
- What is the error message you're seeing?
- see above
- Have you attempted any troubleshooting?
- logged out and re-started
- Your other currently active FCN profiles
- no
- Your previous deleted FCN profile
- no
