Chat keeps dropping when not on Wifi

WellEquippedMan

WellEquippedMan

New Member
FCN Regular
I recently upgraded my phone, and now when I use FCN without wifi I sign in, and after seconds, the user list disappears and goes back to 0. Then it says "Will automatically reconnect in 3seconds" but after several attempts it will not load. If I refresh, I see Loading (with spinning wheel) for a very long time, OR it may open again, but then the user list wipes clean again and the process repeats itself.

Since FCN works on Wifi, I'm sure it's not necessarily the chat site. All other programs and apps work well on 5G, so my cellular is not the problem. Maybe there is a setting on my phone or on Chrome that must be changed to keep this issue from happening? Other web sites work well with 5G and LTE signals, so I don't know if it's an HTML5, Javascript or Websockets issue?

When not near a wifi signal, I use Chrome on iphone with IOS 15.1 and 5G or LTE connection. Everything worked well on my old phone using Chrome, on LTE or 4G, and IOS 14 (I think).

Any suggestions?
 
Problem still occurs with other browsers, like safari, opera, etc.

It seems like every time FCN tries to communicate with my device it gets an error, and resets everything. Has to be a phone/cellular setting that doesn’t happen when on wifi connection.
 
FCN is a very busy place and it requires a very reliable/steady connection, since all content is 100% live all the time.

Range of 5G is very short, compared to that of 4G, so it may just be a reliability issue between you and your nearest tower(s), or the phone's 5G networking/reception isn't that great.
 
Thank you for the reply. It’s definitely possible, however I live in a city with over a million people. Does it seems odd that I can’t get reliable 5G service for more than 15-30 seconds at a time?

If 5G and/or iPhone 13 are so unreliable, it would seem antithetical to have a system that works better on older technology, keeping a growing number of customers out of FCN.

That said, is there a fix for this issue? It’s a brand new iPhone 13. I’ve tried resetting the network and changing cellular data to LTE to eliminate the 5G connection, and the problems persist.
 
The issue is with stability of the network you're using, part of that network, particular area you're in, or particular towers you're connecting to, not with FCN.

There may have been a security issue in the past, so the rules on keeping the connection alive may have become stricter server-side.

WellEquippedMan said:
Since FCN works on Wifi, I'm sure it's not necessarily the chat site.
Click to expand...

That's a clear indication that the issue is with the cellular network, which unfortunately is a reality of cellular networks. Chat is a live connection and there obviously can't be any buffer, so any network inconsistencies will result in disconnections over those poorly performing networks.

I personally have 5G disabled on my phone, because it's very finicky and I realize no benefit and 4G is much more reliable. I've also switched from Verizon Wireless to T-Mobile few months ago and performance is night-and-day difference in my home area and even at work (I don't even use WiFi anymore). Perhaps that's part of the issue in your area. (don't go switching providers because of chat)
 
Stanthropical said:
The issue is with stability of the network you're using, part of that network, particular area you're in, or particular towers you're connecting to, not with FCN.
Click to expand...

As I mentioned in my original post I was pretty sure it’s not FCN but my phone. The cellular service worked perfectly fine up until the day I got my new phone. Then every day I’ve tried it since then FCN won’t stay connected. The differences in the equation are: the phone, and possibly the settings on it. With 5G turned off, the cell signal is the same one that worked reliably for months up until my device changed.

But my question is still the same. How can I fix the issue or work around it?

Obviously if we have a bad 5G tower in the middle of a big city, that’s both unfortunate and a waste of a cell tower. How can I test your theory to confirm my local cell tower is (or isn’t) providing an unstable and unreliable signal?
 
Testing against Wifi vs. cellular connection is a good test. You could test another phone via ceulluar hotspot, SIM switch or cellular-enabled tablet, I suppose. The exercise tests the device and the cellular service. I doubt the phone's cellular internals are bad.

There are reliability concerns in your area with your cellular provider in your region, according to some web posts.
 
Stanthropical said:
There are reliability concerns in your area with your cellular provider in your region, according to some web posts.
Click to expand...

And these reliability concerns began on the day and hour I got my new phone? The coincidence of the timing is making this situation very confusing for me.

I’ll try to test this and other devices to see if that lends any more info to the situation.
 
WellEquippedMan said:
And these reliability concerns began on the day and hour I got my new phone? The coincidence of the timing is making this situation very confusing for me.

I’ll try to test this and other devices to see if that lends any more info to the situation.
Click to expand...

There's nothing for FCN to do. Everything works fine. We have no recommendations to remedy your device/ISP situation.

Everything works fine on FCN's end (more than half of the users are on cellular connections:

[Sun 11/28 12:01:03] Current Global Users: 2913 Max: 3649
 
Everything works fine on FCN's end (more than half of the users are on cellular connections:
Stanthropical said:
There's nothing for FCN to do. Everything works fine. We have no recommendations to remedy your device/ISP situation.

Everything works fine on FCN's end (more than half of the users are on cellular connections:

[Sun 11/28 12:01:03] Current Global Users: 2913 Max: 3649
Click to expand...

What are the possible reasons I can stay connected to other chat rooms indefinitely (on the same 5G connection), while this one keeps refreshing and knocking me off?
 
There are 30+ channels (chat rooms) at FCN. Which chat rooms are you referring to?
 
Could be more built-in latency tolerance. Could be lower security requirements. Could be a less congested network... No way to know unless you talk to their developers.
 
Stanthropical said:
Could be more built-in latency tolerance. Could be lower security requirements. Could be a less congested network... No way to know unless you talk to their developers.
Click to expand...

What are the FCN security requirements and built-in latency tolerance specs, so I will be able to compare with the information other developers provide?
 
Stanthropical said:
Ok?
Click to expand...

You’re telling me the remedy for my issue is to talk to developers about something developers won’t discuss with me.

Is there another option?

Or.. What are the recommended optimum settings/browsers I can configure to visit FCN using an iPhone 13 Pro running IOS 15.1.1 over a cellular connection?
 
I used an iPhone via T-Mobile on 4G (I have 5G deliberately disabled, maybe that could help) in chat the other day. Not a single disconnect. Not a hiccup.

There's no recommended settings and I'm not telling you to talk to devs. Don't misrepresent what I stated. Thanks.

Just like with any website or software, given potentially unique circumstances, your mileage may vary.
 
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