cant log into chat

  • Thread starter Thread starter BBC_Jared
  • Start date Start date
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BBC_Jared

Guest
Hi,

I cant log into chat while Im logged into my account. The system gives out message: not authenticated

how can it be solved?

got registered yesterday and this is my first account here
 
I get the same thing. I can log in to the forums just fine. Already tried a different browser and clearing my cache/cookies
 
Try a different device and a different connection. Sometimes, there are issues with certain combinations.
 
I deleted an account a week ago and re-joined. Same device, browser act. Also not authenticated. :(
I have also tried to clear cache, different browser but no luck.
 
Last edited by a moderator:
Thanks...I have. Any other advice? Or should I delete account and try again?
 
Thanks for the advice. I have tried all the above. Can I get a new authentication code email like when I first rejoined. Seems to me that link may have been broken.
 
Nothing to re-send. You wouldn't be able to post if account weren't confirmed.

Need to know what type of browser and version.
Browsing mode.
Special browser settings/plug-ins/addons.
Device kind and version.
Device OS and version.
WiFi or wired.
Landline or cellular.
ISP.

It's impossible to troubleshoot things without knowing all those details.
 
Are certain cellular services not allowed. I keep getting this internet connection is blocked please connect to Wifi
 
I've tried Chrome and Edge. Neither works. I've tried my PC and my Apple phone. Both are wifi. I can log in with a guest account no problem.
 
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